Buy With Confidence

Returns & Exchange

Choosing a silk saree online is an act of trust, and we don’t take it lightly. The House of Seematti has cared for its customers since 1983, and that same care guides how we look after you here. If something isn’t right, tell us — we’ll make it right, personally.

One thing makes us different: every Niha saree is woven only once. The piece that reaches you is the only one of its kind in the world — it cannot be rewoven or replaced from a shelf. We still stand behind a full 7-day window, because trust runs both ways. We simply ask that you handle your saree as gently as the loom did, so that if it must come back to us, it returns exactly as it left.

Our 7-day window

• ✦Every saree can be returned or exchanged — for any reason — simply by reaching out within 7 days of delivery. If it isn’t right for you, that’s reason enough.
• ✦The choice is yours: a full refund to your original payment method, or an exchange for another piece from our collection, subject to availability and any difference in price.

Condition for return

• ✦The saree must be unused and unworn, in its original condition with all tags and original packaging intact.
• ✦It should be free from stains, perfume, deodorant marks, or any alteration. Pure silk is delicate, and we kindly ask that you inspect it before wearing.

If something arrives imperfect

In the rare event of a manufacturing defect or transit damage, we will set it right with a replacement or a full refund. Please inspect your saree on delivery and let us know immediately — within 48 hours — with a few photographs, and we’ll take care of the rest.

• ✦Made-to-order and customised pieces are crafted especially for you and are not eligible for return.

How to begin

• ✦Message us on WhatsApp or email with your order reference and, if relevant, a photo of the saree.
• ✦Once your returned saree reaches us and passes a brief quality check, refunds are processed to your original payment method within 5–7 business days.
• ✦For domestic returns we’ll arrange the courier pickup from your address; once the return is accepted, the return shipping is borne by the customer. For international orders, our team will coordinate the return personally over WhatsApp.

Questions before you order? Talk to us on WhatsApp — we’re here to help you choose with confidence.